Dan is a true iconoclast to the call centre industry. His radical vision of changing the way call centres are structured for both staff and clients alike gave rise to the development of Unity4 Australia’s largest 100% at home contact centre.
In 2000 people forget how undeveloped the Internet really was with the majority of users still on 56k dial up. He and his partners set about creating the technology began the business in 2000 and today, Unity4 provides call centre services to many of the world’s leading companies and organisations. He has steered Unity4′s outstanding year on year growth with the company now numbering several hundred employees.
Today, he is considered a pioneer in driving the at home agent space through harnessing the power of cloud computing, He provides advice to industry and government on teleworking and technology.