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Protected: FAQ: IFC Summit

GENERAL CONGRESS INFORMATION

What is IFC Summit?

The theme for IFC Summit is Refresh. Reflect. Reconnect. During this unprecedented time, fundraisers have been both needed and challenged more than ever. You were called upon to do more, often within shorter time frames and with fewer resources.

The global health and economic upheavals stripped many social impact organisations down to the essentials. You needed to be agile. You needed to be resilient. Pivot has been the word of the moment, and pivot is exactly what you did. Across the world, the social impact sector is in the process of emerging anew. But what happens now? How has all of this affected you, your donors, your funders, and your leadership? Many changes have been made, but which ones are worth keeping and where do we go from here? Together, we will tackle these questions and more.

IFC Summit will not be your average learning event. This will be a coming together, a carving out of space and time where we will co-create a different approach for our sector and decide – together – what needs to change. You will be a participant in a movement and a commitment rather than just a recipient of knowledge. IFC Summit will take a horizontal approach with a focus on interaction, connection, and individual contribution. Whether you’re a fundraiser, nonprofit leader, board member, or passionate supporter, your contribution is invaluable and we want you with us. Click here to register for the event.

Where will IFC Summit take place?

IFC Summit will be hosted at the NH Leeuwenhorst Hotel, a four-star hotel and conference centre in the town of Noordwijk in the Netherlands, close to the popular beach resort. Noordwijk is located about 45 minutes from Amsterdam City Centre and Amsterdam Airport Schiphol.

 

When does IFC Summit take place?

IFC Summit will take place from October 20-22, 2021.

When does IFC Summit start and end?

Registration will take place on Wednesday, October 20, from 08.00-12.00 CET. All delegates must arrive and sign in during this time period.

The closing keynote will finish at 13.00 CET on Friday, October 22, and lunch will follow. You can view a working event timetable here. Please note, this timetable is subject to change. Delegates will be sent a final timetable in advance of the event.

How much do IFC Summit tickets cost?

Ticket prices vary depending on the accommodation option selected, when you book your ticket, and whether you book as an individual or as part of a larger group. You can find pricing information for individual tickets here. Please contact Lauren on lauren@resource-alliance.org for group booking enquiries.

What is included in the ticket price?

If you select the standard ticket, the price includes attendance at all congress events and entertainment, airport transfers, your accommodation, and all of your meals.

If you select the ticket option without accommodation, the price includes attendance at all congress events and entertainment, and lunch and dinner for the duration of the congress.

ACCOMMODATION INFORMATION

Can I arrive early or extend my stay?

If you would like to stay for additional nights, we can put you in touch with the hotel to arrange this directly. Please note, airport transfers for IFC Summit will run at set times and no discounts will be given for unused airport transfers.

Can I share a room with another delegate?

You can!  If you would like to share a room with another delegate, one of you must purchase a ticket with accommodation, and the other must purchase a ticket without accommodation. There is a double occupancy supplement of £25 per night which is payable directly to the hotel when you check in.

Can a guest stay with me in my hotel room?

You are welcome to share your room with a guest who is not attending the conference. If you choose to do so, a double occupancy charge of £25 per night, which includes breakfast, is payable directly to the hotel.

What time is check-in? And what time do we have to check out by?

Check-in is from 15.00 CET. If rooms are ready, guests may be able to check in earlier than this, but this is not guaranteed. There is a secure luggage storage area where you may leave your belongings until your room is ready.

Check-out is at 12.00 CET. Therefore, you will have to check out on Friday, October 22, before the closing keynote and leave your luggage in the secure storage area.

What COVID-19 safety measures will be in place?

 IFC Summit will be carried out in full compliance with the requirements of the EU and the Dutch government. To access the event, and to gain entry to the Netherlands if entering from outside the country, delegates will be required to provide one of the following:

  • Proof that they are fully vaccinated*
  • Proof of a negative PCR test result from a PCR test carried out within 72 hours of the event**
  • Proof of recovery from COVID-19 within the last six months

The Resource Alliance reserves the right to amend these terms in accordance with changing guidelines. By registering for the event, you agree to abide by our COVID-19 policies and procedures.

 

* In order to be considered fully vaccinated, you must have received the final dos of your vaccination at least two weeks prior to the start of the event

** Only results from PCR tests carried out by accredited facilities will be accepted. Self-tests, antigen tests, or any other form of test will not be accepted for the purpose of entry to the event

PROGRAMME INFORMATION

What is a masterclass?

Masterclasses at IFC Summit are intensive six-hour sessions that take place across the first two days of the congress, with expert speakers delivering in-depth, cutting-edge content on your chosen topic. Ahead of the event, you will be given the opportunity to select from a variety of masterclasses on a diverse range of topics. Please note, selection of masterclass topics will be on a first-come, first-served basis. As numbers are limited, preferred selection cannot be guaranteed.

What is an unplugged session?

Unplugged sessions are shorter collaborative working sessions, each up to 60 minutes long. They will be a space for interaction and discussion, with roundtables, hacks, and co-creation. Delegates will have the opportunity to attend up to five different sessions.

Sessions at IFC Summit will be divided into three tracks:

  • Fundraising and engagement
  • Leadership and strategy
  • Future-gazing and disruption
Where can I see the full programme?

You can view a draft timetable here. This timetable is subject to change, and we will share more detailed information about the programme specifics closer to the event, so keep your eye on our website, on your inbox, and on our social media channels.

BOOKING INFORMATION

What is the deadline for registration?

We suggest that you book as soon as possible in order to secure your place at IFC Summit and to allow you the time to make the necessary travel and visa arrangements, especially if you are travelling to the congress from outside the Netherlands. We will close registrations when the congress is fully booked or by October 4, whichever is soonest.

I am booking for people on my team and don't have their names confirmed yet. Is that OK?

You can register delegates using proxy names on the registration form (e.g. OrgTeam1, OrgTeam2, etc.) when booking. We can update ticket names for you at a later date.

Can I share my IFC Summit pass with someone?

We do not permit delegates to share passes. There are a few reasons for this, including security and COVID-19 considerations, but, most importantly, you would not receive the full benefit of the IFC Summit experience if you did not participate fully in the event.

Can I change the name on my booking so someone else can go in my place?

If you unable to attend IFC Summit, we welcome substitute delegates attending in your place. We can change the information on your registration at no additional cost until October 11, 2021. Please email events@resource-alliance.org so we can arrange this for you. Please note, you may only transfer your registration once.

TRAVEL QUERIES

I need a visa. Can the Resource Alliance help me with my application?

Because visa requirements differ from country to country, especially with the addition of COVID-19 requirements, and because ours is a very small team, we are not able to support individual delegates with their visa applications at this time.

What's the best way to travel to Amsterdam Airport Schiphol?

Delegates are responsible for organising and funding their own transport to Amsterdam Airport Schiphol, the collection and drop-off point for airport transfers.

At the Resource Alliance, we aim to minimise our impact on the environment. As part of this policy, we are asking that all IFC Summit delegates travel overland where possible, ideally by rail. Amsterdam Airport Schiphol is a travel hub that is incredibly well serviced from other European cities, including via the Eurostar direct from London.

For those delegates who must fly in,  we have a travel partnership with both Air France and KLM. Both airlines are offering up to 15% off flights to and from Amsterdam Airport Schiphol for delegates travelling between October 7-25. To avail of this discount, you can book via this link. [LAUREN/RUBY TO CONFIRM – LINK IN FAQ DOC ISN’T WORKING]

If you have to fly and would like to offset your carbon emissions, we recommend atmosfair, a gold-standard nonprofit organisation that offers offsets for greenhouse gases emitted by travel and other activities.

How do I get from the airport to the hotel?

If you have registered for a ticket that includes accommodation, transfers between Amsterdam Airport Schiphol and the hotel where the congress will take place are included. Private shuttles will be running from the airport on the morning of Wednesday, October 20, and back to the airport on Friday, October 22, after the closing keynote. The coach timetable will be confirmed with delegates closer to the event date. If you wish to travel between the airport and the hotel outside of the times arranged for transfers, you will be liable for your own transfer arrangements. No refunds will be issued for unused airport transfers. A taxi from Amsterdam Airport Schiphol to Noordwijkerhout costs approximately €80-€90.

PAYMENT INFORMATION

Can I pay by credit card?

Yes! Using your credit card is the easiest way to pay for your ticket. This option is available when you register. Should you have any specific queries relating to your credit card payment, please email events@resource-alliance.org.

Can I pay by invoice?

To request payment by invoice, please email events@resource-alliance.org. Invoice payment terms are 14 days and no invoices will be issued after October 4, 2021. Please note that registrations will not be confirmed and your place is not guaranteed until you have paid in full. The price payable will be as quoted on the website at the time of registration. If you subsequently make changes to your booking, the ticket price may change to reflect the price at the time the amendment is confirmed.

Can I pay on site?

Registrations will close at least two weeks ahead of the event and we are unable to take payment on site. Full payment must be received before the event in order for delegates to gain entry.

CANCELLATION POLICY

What is the IFC Summit cancellation policy?

Refunds and cancellations

The cancellation window for IFC Summit has closed. Requests for exceptions to the cancellation/refund policy due to extenuating circumstances will be considered on a case-by-case basis, and must be submitted in writing, along with appropriate supporting documentation, to events@resource-alliance.org by October 11, 2021. Requests will not be considered after this date, and no refunds will be granted for no-shows.

Individuals registered as part of a discounted group booking are not eligible for refunds. Registrations may be transferred to another person from the same organisation by submitting a request in writing to events@resource-alliance.org by October 11, 2021.

If you are no longer able to attend IFC Summit, we welcome substitute delegates attending in your place. We can update the information on your registration at no additional cost until October 11, 2021. Please email events@resource-alliance.org for us to arrange this. Please note, you may only transfer your registration once.

What happens if the event is cancelled or postponed due to COVID-19?

Should we have to cancel or postpone IFC Summit due to COVID-19, we will endeavour to give delegates as much notice as is reasonably possible.

Event organisers are facing an unprecedented challenge; it is essential that we mitigate the impact of COVID-19 while maintaining flexibility for our delegates. To this end, we have held over two alternative event dates with the facility. In the event that we have to postpone IFC Summit due to COVID-19, we will automatically transfer your ticket to the new date which will be either December 1-3, 2o21, or March 2-4, 2022. You will not be entitled to a refund and the Resource Alliance will not be liable to you for any other cost or any expense incurred by you (including, without limitation, wasted costs and expenses) as a consequence of postponement or cancellation (including, without limitation, travel and non-event accommodation expenses). We recommend that all delegates take out suitable insurance cover.

EVENT POLICIES AND CODE OF CONDUCT [LAUREN & RUBY TO CONFIRM IF THIS SHOULD BE KEPT IN FAQ SECTION]

What is your diversity and inclusion policy?

Our approach to diversity and inclusion (general)

As the Resource Alliance, we curate content and events to accelerate social change by inspiring collaboration and innovation within the non-profit sector around the world. We help ideas to take root and then blossom in the fertile minds of fearless and innovative change-agents from every corner of the world.

When we say we want to inspire everyone to take action, we really mean everyone.

Equality is at the heart of creating the social change we’d like to see in the world. We have a strong commitment to diversity, equity and inclusion and we strive to drive equality for all, including our staff, volunteers and the wider changemaker community.

Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity both at the Resource Alliance and across the whole sector.

Our approach to diversity and inclusion at IFC (event focused)

As the Resource Alliance, we curate content and events to accelerate social change by inspiring collaboration and innovation within the non-profit sector around the world.

Through events like IFC, we help ideas to take root and then blossom in the fertile minds of fearless and innovative change agents from every corner of the world. When we say we want to inspire everyone to take action, we really mean everyone.

Equality is at the heart of creating the social change we’d like to see in the world. We have a strong commitment to diversity, equity and inclusion and we strive to drive equality for all, including our staff and the wider changemaker community.

Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity.

In line with our commitment to inclusion across race, ethnicity, gender identity, gender expression, sexual orientation, age, ability, and religion, everyone is welcome at IFC. We place a high value on including a diverse range of voices in the sessions, in particular those from underrepresented communities.

We are committed to ensuring IFC is a safe space for all – please bring your authentic, whole selves to the event and enjoy being you!

What is the IFC Code of Conduct? Who do I raise my concerns with?

Code of Conduct

Being part of the Resource Alliance Community

The Resource Alliance is committed to accelerating change in the social impact sector. By being part of the Resource Alliance community you commit to complying with a standard of conduct at all events, activities and social media interactions.

These standards of behaviours are required in relation not only to our supporters, colleagues, and volunteers but also to the sector and those we support more widely. Every person who volunteers with, works for, or comes into contact with us should be treated with dignity and respect.

Purpose

The Resource Alliance is committed to providing a safe and welcoming environment for everyone involved in our events. We believe that more diverse teams achieve more, and  diverse representation at our events creates an even stronger community. Read more here about our approach to diversity and inclusion.

We follow a Code of Conduct for all our events in order to create the best experience possible for everyone. Before you participate in a Resource Alliance event, please review the Code of Conduct below. We invite you to help us create a safe and positive experience for all.

Events Code of Conduct

The Code of Conduct will be enforced across all events and applies to anyone who engages with the Resource Alliance including, but not limited to, attendees, speakers, sponsors, vendors, partners and volunteers.

The Resource Alliance events are working conferences intended for professional learning, networking and collaboration within the social impact sector and wider community. They exist to encourage the open exchange of ideas and expression and require an environment that recognises the inherent worth of every person and group. To that end, our goal is to create an environment where everyone feels welcome to participate, speak up, ask questions, and engage in conversation.

Expected behaviours

Every Resource Alliance event is dedicated to providing a harassment-free environment for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion (or lack thereof). We do not tolerate harassment of participants in any form.

Anyone asked to cease inappropriate behaviour is expected to comply immediately and failure to comply may result in being removed from the event, without a refund at the discretion of the organisers.

This Code of Conduct may be revised at any time by the Resource Alliance and the terms are non-negotiable. Your registration for or attendance at any Resource Alliance event indicates your agreement to abide by this policy and its terms. We expect participants to follow these rules at conferences, events and conference-related social events.

How to report an incident

If you experience harassment, discrimination or a violation of any form whilst participating in a Resource Alliance event or activity, or if you are made aware that someone else may be affected by inappropriate behaviour, please let us know.

Reports can be made onsite at any event or by contacting us.

To report an incident, please connect with one of the following Resource Alliance staff members, who can help address your questions or concerns. You can either find them onsite in the IFC Secretariat or email them on the contact details below:

Sarah Scarth Nyree Woolston Ajay Mehta

All reports will be treated in confidence and investigated in accordance with the Resource Alliance complaints procedures.