The RA Global Community and our online events are not moderated spaces. Our policy is to keep intervention to a minimum and let the conversation flow. That said, we’re also here to make your lives easier, so where necessary, we will use our discretion to delete posts (or ban posters) if it seems to us that doing so is in keeping with this aim.
We do have a few rules to ensure the RA Global Community is a good place to hang out, connect, learn, and share:
Remember, we do not pre-moderate posts. We rely on you to let us know about any posts that break our Guidelines.
General Ps and Qs
We’d appreciate it if you could use the same courtesy when posting messages as you would use when speaking to someone face to face. Please do bear in mind how challenging our work can be, we are trying to make the world a better place ,after all and if there’s one thing all of us could do with, it’s some moral support.
As we mentioned, we like to let the conversation flow, so we don’t have too many rules. This means when our moderators do step in, they often make difficult decisions based on context, tone, and circumstance – please respect their decisions and treat them civilly.
We’re all for freedom of speech. That said, we’ll remove posts we consider to contain personal attacks, to break the law and/or to be obscene, racist, sexist, ageist, homophobic or transphobic, once they are brought to our attention. We will also delete any posts that we think are just seriously unpleasant (please note that any subsequent posts repeating the words in the deleted post may be deleted too).
If a whole thread is deleted, please don’t start a new one repeating and/or rehashing everything that’s been deleted. This is considered to be bad manners – and, of course, it’s highly likely that the new thread will be deleted, too.
Swear words and offensive language
It’s not our policy to delete swear words (we’re all adults, after all) but we do draw the line at obscenity, racist, ageist, homophobic or transphobic language, and wording that is just truly awful.
Posting links and spamming
We have no problem with people posting the odd link to other sites/blogs that other posters might find useful or interesting. But we’ll delete anyone’s attempts to spam the boards with links, as a way of promoting their own product, services, survey or e-petition, so not to annoy our community.
If you’d like to know more about promoting your product on, please contact the Partnerships team.
Deleting a thread you have started
We don’t generally delete whole threads; it’s frustrating for those who’ve taken the time to write responses to see them removed. That said, we’re here to make people’s lives easier, so if you have a pressing reason for wanting a thread you started to be deleted, please report it to us and we’ll take a look.
Trolls and troublemakers
We hope that the vast majority of RA Global Community discussions are genuinely informative, supportive and friendly (even when we disagree with each other!) but, from time to time, we are visited by trolls, for whom friendly supportive chat is definitely not on the agenda. (For those who don’t know, a troll is someone who poses as someone else in order to stir up trouble, fulfil their own agenda, or just for the hell of it.)
Unfortunately, it’s not always instantly obvious whether a poster is, in fact, a troll. We all tend to be a bit suspicious of new folks posting things of a sensitive or inflammatory nature, but we would rather err on the side of caution and give folks the benefit of the doubt, rather than pounce on someone who may turn out to be genuinely in need of help. We hope you agree.
That said, we do advise all our members to be aware that not everyone online is who they say they are, we always caution anyone never to give more of themselves to another poster, emotionally or otherwise, than they can afford to spare.
Disclosures of abuse
If you’re concerned about someone’s actions, report your suspicions to us and we’ll check them out if you let us know. We promise to take your concerns seriously and closely monitor any potential issues.