Jennifer Shailer

Jennifer Shailer (Australia)

Head of Customer Experience, Australian Red Cross

Jennifer is a Customer Experience Champion who inspires teams to deliver exceptional customer centric programmes. She is a driver of change and recognises the value of people in underpinning successful and profitable operations. As a human-centred designer, Jennifer has a zest for transforming workplaces into models of contemporary best practice.

Her background includes digital innovation, relationship management, operational turnarounds and business integrations.

See Jennifer speak at #FRO2020: Engaging new audiences through Tik Tok and other new channels