Michal Filip Kowalik is Head of International at Twilio.org, Twilio’s dedicated social impact team. A big believer in using technology to change the world for the better, he is providing not-for-profit organisations all over the globe with Twilio’s leading cloud communication platform, helping them attract new donors and build long lasting relationships with benefactors. Looking back at a 20-year career in the commercial IT sector, Michal draws on sound economic principles and comprehensive business analysis in his work with charities. He is currently working on statistical models based on big data to understand how fundraising can be transformed by copying strategies of commercial entities. A native of Poland, Michal lives in London with his wife and baby daughter.