Rachel is a fundraising professional with over a decade of experience specialising in individual giving and supporter experience. She has worked at a variety of charities in the UK covering international development, medical causes, and hospital charities. She is currently working as a consultant strategist with US, Canadian, and European charities on projects that raise income from individuals, improve supporter experience, and improve donor retention. She was a commissioner for the Commission on Donor Experience in the UK, is an active regional committee member of IOF, and is a regular speaker at conferences in the UK, Europe, and North America on the subjects of supporter experience and implementing change. Passionate about change and improvement, she has spoken at a number of UK and international conferences sharing her experience and tips to help fundraisers at all levels drive change through not-for-profit organisations.