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IFC 2019 FAQs and Conference Guidelines

GENERAL CONFERENCE INFORMATION

What is IFC?

Every year, fundraisers and changemakers from across the world come together at the International Fundraising Congress (IFC) to share, inspire and cross-fertilise thinking and ideas from unlikely places. Delivered through a richly curated programme, the IFC is a hub for unparalleled learning, networking and opportunities featuring amazing speakers, global delegates and a million new ideas.

1,000 change-makers, 100+ expert speakers, 60 countries, 500 organisations.

To learn more, see the webpage ‘What is the IFC?

Where does IFC take place?

The IFC is hosted at the NH Leeuwenhorst Hotel, a four star hotel in Noordwijkerhout, close to the popular beach resort of Noordwijk.

It is located in the western Netherlands, in the province of South Holland, about 40 minutes from Amsterdam city centre and Amsterdam Airport Schiphol.

When is the IFC?

IFC Holland takes place annually in mid-October.

This year’s IFC conference will take place from Tuesday 15 – Friday 18 October 2019.

What are the start and finish times of the conference?

Registration for delegates on the IFC Programme with masterclass takes place on Tuesday from 10:00-12:30, so Masterclass delegates need to arrive during that timeframe.

Registration for delegates on the IFC Programme without masterclass takes place on Wednesday from 10:00-12:00.

The Closing Plenary finishes at 12:45 on Friday, after which there is an optional final lunch for delegates that runs until 14:00.

To see more, please consult the Timetable Overview

How much does IFC cost?

Ticket prices vary depending on whether the masterclass programme is included, and also depending on accommodation options.

The price list can be found on our pricing page.

What is included in the ticket price?

If you book our IFC programme with masterclass and with accommodation, the cost includes 3 nights’ accommodation with breakfast, 4 lunches (Tuesday to Friday), 3 evening meals including entry into our Gala night, various networking and wellbeing activities, tea & coffee and attendance to our workshops, plenaries and big room sessions.

If you book our standard IFC programme with accommodation, the cost includes 2 nights’ accommodation with breakfast, 3 lunches (Wednesday to Friday), 2 evening meals including entry into our Gala night, various networking and wellbeing activities, tea & coffee and attendance to our workshops, plenaries and big room sessions.

Can I speak at the IFC?

Great to hear you are interested in speaking at the IFC – we are always looking for new and exciting talent. One of the things we initially suggest to potential speakers is to try and attend the IFC as a delegate first, in order to get a true feeling for what makes the conference so special and unique.

The process for applying to speak at the IFC is quite a vigorous one: We have an expert Advisory Panel who spend many hours reading through the great number of proposals we receive and curating a fantastic programme of content for the conference. Potential speakers can apply to speak through our website. We publicly announce when the application window is open – this is usually around November-December – and it remains open for a month or two depending on the type of session proposal.

If you sign up to our newsletter, you’ll be first to know when the application window opens.

IFC ACCOMMODATION QUERIES

Is accommodation included?

Yes, only if you have selected a ticket with accommodation:

For delegates attending our IFC Programme with masterclass, three nights’ accommodation is included in the price – Tuesday, Wednesday and Thursday.

For delegates attending our standard IFC programme without masterclass, two nights’ accommodation is included – Wednesday and Thursday.

 

Can I stay onsite at the conference centre?

The onsite rooms in the conference centre are reserved for delegates on the masterclass programme only – these are on a first-come, first-served basis as there are a limited number of onsite rooms, so some masterclass delegates will still be located offsite. Onsite rooms typically sell out around August.

Due to a limited number of onsite rooms, delegates on the standard IFC programme without masterclass are placed in one of our hand-picked satellite hotels.

We organise free regular bus transfers between all satellite hotels and the conference centre, which run in tandem with the IFC programme (daytime sessions and evening social activities) so you won’t miss out on anything by staying offsite.

Can I stay in the same hotel as my colleague?

Please email ifc@resource-alliance.org with the name(s) of your colleague(s) and we will do our best to ensure you stay in the same hotel.

Can I share a room with another delegate at the NH?

Delegates are able to share a room if required. In order to process this, one delegate must have selected the option ‘with accommodation’ and the other delegate should have the option ‘without accommodation’. There will be a double occupancy supplement of £25GBP per night. Please email us at ifc@resource-alliance.org to arrange this.

Can you tell me the names of the satellite hotels?

We have group booking partnerships with a number of hotels in the area; however, we are unable to provide you with the names of all the hotels we offer before you have registered.

Please be assured that all of our delegates stay in the best accommodation available and all hotels are a short free shuttle ride from the NH conference centre.

What are the differences in hotel standard?

The ‘class’ of accommodation offered refers to the level of facilities and general standard of each hotel, from economy (three star hotel) through standard (four star hotel) and up to deluxe (five star hotel). All of our hotels are handpicked by our own staff and we are confident in their level of quality and comfort, and are sure that you will have an enjoyable and memorable stay whichever option you choose.

Economy onsite option
This is an additional option for Masterclass delegates that allows them to receive a slightly lower price by staying in an economy room onsite at the conference centre. These rooms are slightly smaller than the standard onsite rooms, and have a shower-only in the bathroom (no bath). These rooms are very limited and always sell out very quickly.

What are the check in / check out times at the hotel?

Onsite at the NH:
The standard check in time is 15:00. However, if the rooms are ready earlier the hotel will often let you check in sooner than this. Should that not be possible, luggage can be stored on site before your room is available.

The check-out time is 12 midday. Therefore check-out will have to be completed before the closing plenary. However, once again, luggage can be stored onsite.

Satellite hotels:
Once you have received your hotel confirmation, please check the hotel’s website for check in/out times, or get in touch with hotel directly.

Can I stay additional nights at my hotel?

Onsite at the NH:
If you wish to stay extra night(s) at the NH, please email us at ifc@resource-alliance.org and we can book this for you.

Satellite hotels:
We can only arrange accommodation for the nights of the conference, so any additional nights required are at the guest’s own expense and must be arranged directly with the hotel. 

IFC PROGRAMME QUERIES

What is a masterclass?

An IFC masterclass is an intensive 6 ½ hour session which takes place over Tuesday afternoon (14.00-17.30) and Wednesday morning (9.00-12.00) with the same expert speaker(s) delivering in-depth and cutting edge content on a particular topic. Participants will attend the same masterclass over the two days.

We recommend that delegates sign up for a masterclass to allow them to make the most of their time at the IFC, and to fully explore their chosen topic with one or more of our top IFC speakers.  

Registration for masterclass delegates runs from 10:00-12:00 on Tuesday, with the masterclass programme itself starting at 14:00-17:30. Masterclasses conclude on Wednesday from 09:00-12:00.

Once the masterclass programme is finished, the standard IFC programme begins with workshops, Big Rooms, an exciting social programme, and lots more taking place from Wednesday afternoon to Friday afternoon.

Delegates have the opportunity to attend up to six different workshops or Big Rooms, each lasting one and a half hours in length.

Can I see the programme?

When we release the full programme lineup, there will be a link on our main IFC event page. 

Specific session times will be announced with the launch of our official IFC App in late September.

IFC BOOKING QUERIES

What is the deadline for registration?

We suggest that you book as soon as possible to ensure your place at the IFC, the accommodation option of your choice, and to allow you time to make the necessary visa arrangements if travelling to the Netherlands from another country.

We will close registrations once the conference is fully booked or two weeks before the conference is due to start, whichever comes first.   

Can I pay my conference fees onsite?

We are unable to accept payment for conference registration onsite. We need to receive your payment at the latest two weeks before the IFC conference begins.

Can I share my IFC pass with someone?

We do not permit participants to share passes.

There are a few reasons for this, including security considerations, but most importantly you will not receive the full benefit of the IFC experience if you don’t attend the whole conference.

IFC TRAVEL QUERIES

Are there special fares available for flights to IFC?

Thanks to our partnership with KLM/AirFrance, they are offering up to 15% off flights for IFC delegates between 07/10/2019 – 25/10/2019 to Amsterdam Schiphol.

Book your tickets HERE.  

Protip: If you book additional days in Amsterdam after the conference, you can find even better flight deals!

Event ID: 34758AF

Valid Departure Dates: 07/10/2019 – 25/10/2019

Book By: 25/10/2019

What are the best overland options to reach IFC?

Around 80% of the carbon footprint for a conference like ours comes from attendee travel to the event – this is why, whenever possible, we strongly encourage participants to travel overland by train to reach us. Amsterdam Schiphol rail station is a travel hub that is very well serviced from most other European cities, including a 4-hour direct Eurostar service from London. We recommend searching for overland travel options via https://www.ns.nl/en or  https://www.seat61.com/international-trains/trains-from-Amsterdam.htm

 

Suggested routes and services to travel between the Netherlands and select European countries:

  • UK – the Netherlands
    Take the Eurostar from London (4hrs). Book your train HERE.
  • Belgium – the Netherlands
    Take an InterCity train from Brussels (1hr 45min)
  • France – the Netherlands
    Arrive in Amsterdam on the high-speed Thalys train from Paris (3hr 30min).
  • Germany – the Netherlands
    Go to/from Amsterdam to Frankfurt  (4hr) or Düsseldorf (2hr 10min) by ICE train.

 

Are there transfers from the airport?

Shuttle bus transfers from the airport – Tuesday & Wednesday  

We provide free shuttle bus transfers between Amsterdam Schiphol airport to the conference centre, NH Leeuwenhorst on the mornings of Tuesday and Wednesday, in time for delegates to arrive for registration.

On both days, transfers will be running from the airport to the conference centre every half an hour between 09:00 and 13:30.

See the red star below for where you can find our welcome desk at the airport:

We then have mini buses running between the NH and the other hotels on Tuesday between 10.00 and 13.00, so delegates can go to their hotel after to check in and drop their luggage etc before the masterclass begins. Or they may leave their luggage at the NH for the day and go later in the evening to check in (although delegates will need to check when their hotel reception closes to make sure they don’t miss check in).

If arriving a few days early or staying on after the conference, you may consider a hotel in Amsterdam. It is a 15 minute train journey from Amsterdam Central Station to Amsterdam Schiphol Airport to pick up our coach.

Shuttle bus transfers back to the airport – Friday

We provide free shuttle bus transfers from the conference centre, NH Leeuwenhorst, to Amsterdam Schiphol airport and Amsterdam Central Station on Friday. The timetable is as follows (buses will depart when full):

Conference centre to airport – 11.30 (1 bus), 12.45 (2 buses), 13.00 (2 buses), 13.30 (1 bus), 14.00  (1 bus), 14:30 (4 buses)
Conference centre to Amsterdam Central – 11.30 (1 bus), 12.45 (1 bus), 13.00 (1 bus), 13.30  (1 bus), 14.00  (1 bus), 14:30 (4 buses).

Shuttle bus transfers to/from Satellite Hotels

We provide free bus transfers between all Satellite Hotels and the conference centre, which run in tandem with the IFC programme (daytime sessions and evening social activities) so you won’t miss out on anything by staying offsite. The exact shuttle bus timetable for for each hotel can be found on our mobile app – just search for ‘IFC Holland 2019’ – or please ask a member of staff on arrival at the conference centre.

Taxis

If you are arriving outside of the standard shuttle bus timetable, Taxi Electric is the official taxi partner for IFC 2019 – providing transfers from both Amsterdam Schiphol Airport and Amsterdam Central Station to the conference centre. Participants can book their transfers with special IFC 2019 rates via this booking portal: https://book.taxielectric.nl/qb/#?token=PmlMiiyoohxMerlP. The destination address you need to enter for the conference centre is “Hotel NH Noordwijk Conference Centre Leeuwenhorst, Langelaan 3, 2211 XT, Noordwijkerhout“. A taxi to the conference centre from Schiphol Airport will cost €73.58, and from Amsterdam Central will cost €100.

A pre-payment is taken from the card, however if a cancellation is made at least 1 hour before the time of pick up there is no charge. After filling out the form and booking your transfer, Taxi Electric will send you an email and a text explaining how to find your driver. In case you want to amend or cancel your transfer you can do so by contacting the Taxi Electric Customer Service Centre at +31 (0)88 100 4444 or info@taxielectric.nl.

IFC PAYMENT QUERIES

When is my payment due for IFC?

Full payment must be received at least two weeks before the conference. We are unable to take payment onsite at the conference itself.

REGISTRATION AMENDMENTS

If you wish to make any amendments to your registration, please email us at ifc@resource-alliance.org

CANCELLATIONS/REFUNDS

What is your cancellation policy for IFC?

Cancellation Terms & Conditions

In the event of cancellation by a participant or the customer, cancellation fees will be due as follows:

Cancellations received before 12 August 2019:

Cancellations are subject to a charge of £100.

Cancellations received after 12 August 2019:

No refunds will be made, either in part or full, for cancellations received after 12 August 2019.

However, we are able to defer your registration to IFC 2020, minus a £300 cancellation fee. A deferral of credit is only valid for one year, and any credit that remains after IFC 2020 will be forfeited. You can use your deferred credit against a place at IFC 2020, but it does not guarantee a place at the conference.

Cancellations received after 11 October 2019:

No refunds will be made, either in part or full, for cancellations received after 11 October 2019.

However, we are able to defer your registration to IFC 2020, minus a 50% cancellation fee. A deferral of credit is only valid for one year, and any credit that remains after IFC 2020 will be forfeited. You can use your deferred credit against a place at IFC 2020, but it does not guarantee a place at the conference.

Cancellations received after 13 October 2019:

No refunds will be made, either in part or full, for cancellations received after 13 October 2019. No deferrals will be accepted.

Can I make any substitutions?

If you are unable to attend the conference we welcome substitute participants attending in your place at no extra cost up until 11 October 2019.

Please notify us of any substitutions by email to ifc@resource-alliance.org.

EVENT POLICIES AND CODE OF CONDUCT

What is your diversity and inclusion policy?

Our approach to diversity and inclusion (general)

As the Resource Alliance, we curate content and events to accelerate social change by inspiring collaboration and innovation within the non-profit sector around the world. We help ideas to take root and then blossom in the fertile minds of fearless and innovative change-agents from every corner of the world.

When we say we want to inspire everyone to take action, we really mean everyone.

Equality is at the heart of creating the social change we’d like to see in the world. We have a strong commitment to diversity, equity and inclusion and we strive to drive equality for all, including our staff, volunteers and the wider changemaker community.

Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity both at the Resource Alliance and across the whole sector.

Our approach to diversity and inclusion at IFC (event focused)

As the Resource Alliance, we curate content and events to accelerate social change by inspiring collaboration and innovation within the non-profit sector around the world.

Through events like IFC, we help ideas to take root and then blossom in the fertile minds of fearless and innovative change agents from every corner of the world. When we say we want to inspire everyone to take action, we really mean everyone.

Equality is at the heart of creating the social change we’d like to see in the world. We have a strong commitment to diversity, equity and inclusion and we strive to drive equality for all, including our staff and the wider changemaker community.

Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity.

In line with our commitment to inclusion across race, ethnicity, gender identity, gender expression, sexual orientation, age, ability, and religion, everyone is welcome at IFC. We place a high value on including a diverse range of voices in the sessions, in particular those from underrepresented communities.

We are committed to ensuring IFC is a safe space for all – please bring your authentic, whole selves to the event and enjoy being you!

What is the IFC Code of Conduct? Who do I raise my concerns with?

Code of Conduct

Being part of the Resource Alliance Community

The Resource Alliance is committed to accelerating change in the social impact sector. By being part of the Resource Alliance community you commit to complying with a standard of conduct at all events, activities and social media interactions.

These standards of behaviours are required in relation not only to our supporters, colleagues, and volunteers but also to the sector and those we support more widely. Every person who volunteers with, works for, or comes into contact with us should be treated with dignity and respect.

Purpose

The Resource Alliance is committed to providing a safe and welcoming environment for everyone involved in our events. We believe that more diverse teams achieve more, and  diverse representation at our events creates an even stronger community. Read more here about our approach to diversity and inclusion.

We follow a Code of Conduct for all our events in order to create the best experience possible for everyone. Before you participate in a Resource Alliance event, please review the Code of Conduct below. We invite you to help us create a safe and positive experience for all.

Events Code of Conduct

The Code of Conduct will be enforced across all events and applies to anyone who engages with the Resource Alliance including, but not limited to, attendees, speakers, sponsors, vendors, partners and volunteers.

The Resource Alliance events are working conferences intended for professional learning, networking and collaboration within the social impact sector and wider community. They exist to encourage the open exchange of ideas and expression and require an environment that recognises the inherent worth of every person and group. To that end, our goal is to create an environment where everyone feels welcome to participate, speak up, ask questions, and engage in conversation.

Expected behaviours

Every Resource Alliance event is dedicated to providing a harassment-free environment for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, or religion (or lack thereof). We do not tolerate harassment of participants in any form.

Anyone asked to cease inappropriate behaviour is expected to comply immediately and failure to comply may result in being removed from the event, without a refund at the discretion of the organisers.

This Code of Conduct may be revised at any time by the Resource Alliance and the terms are non-negotiable. Your registration for or attendance at any Resource Alliance event indicates your agreement to abide by this policy and its terms. We expect participants to follow these rules at conferences, events and conference-related social events.

How to report an incident

If you experience harassment, discrimination or a violation of any form whilst participating in a Resource Alliance event or activity, or if you are made aware that someone else may be affected by inappropriate behaviour, please let us know.

Reports can be made onsite at any event or by contacting us.

To report an incident, please connect with one of the following Resource Alliance staff members, who can help address your questions or concerns. You can either find them onsite in the IFC Secretariat or email them on the contact details below:

Sarah Scarth Nyree Woolston Ajay Mehta

All reports will be treated in confidence and investigated in accordance with the Resource Alliance complaints procedures.